At Engelhaupt Embroidery LLC we go to great lengths to make sure that all orders are filled accurately and at the highest quality. We are however human and mistakes happen. We feel it is how we handle mistakes that will earn your trust and keep you as a customer.
Cancellations:Cancellations on orders after 3 days will be charged a 20% restocking fee on the entire order. There are no refunds of any kind on set up fees once the design is created. Designs created and not used are charged a $20 fee. On
PLEASE NOTE THAT WE WILL EMBROIDER YOUR GARMENT AT YOUR OWN RISK.
WE ARE NOT RESPONSIBLE FOR REPLACING YOUR ITEM IF SOMETHING SHOULD HAPPEN WHILE DECORATING
Reasons for Return
Due to the personalized nature of our work, we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur.
*The item is defective from the manufacturer.
*The embroidery quality is not of a commercially acceptable level and this must be agreed upon by both parties after communication of concerns has occurred.
*The design you received on your products is markedly different from the final proof you approved by text, email or in person prior to us embroidering your order. Proofs provided by request of customer.
Thread color may vary slightly from a digital representation. We do our best to provide you with the closest colors to match your design. We try to provide a digital proof that is the closest representation of the color to be used. That said, we do not guarantee 100% the thread color will match your original design.
Garment sizes can vary from manufacturers. If you need information on sizes for a particular garment, feel free to request that information before ordering. Many of our garments are available in mens, womens, and youth sizes. Please make sure you are clear on the size you are ordering.
**We are not responsible for the purchase of incorrect size, style or color
Exceptions on Returns
*Items with custom embroidery are not returnable. Please check that you have ordered correct size, style and color .
*Items that have been worn, used or altered may not be returned or exchanged.
*Blank items will be charged a 20% restocking fee.
Requesting a Return
When making a return, the request should be made within 5 days of receipt of order.
All defective items must be returned to receive replacement or credit.
to process your return.
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